ep333's Privacy Policy

This privacy policy is issued by the ep333 platform ("we", "our", "ep333"). It explains what information we collect when you use our website, create an account, or use our services, how that information is used, who it is shared with, and what steps we take to protect it. Please read this policy carefully; by using ep333's services, you are considered to have accepted the terms of this policy.

1. Information We Collect

We collect various types of information when you register an account and use our services on ep333. This information comes from two main sources: what you voluntarily provide, and what is automatically collected through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers, or bank account details
• Government-issued document details for identity verification (such as a national ID card)
• The content of your conversations with our support team via live chat or email

1.2 Automatically Collected Information

• IP address, browser type and version
• Device type and operating system
• Pages you visited and how long you spent on them
• Referral source (where you came from before reaching our site)
• Session data collected via cookies and similar technologies
• Betting and gaming activity logs

2. Purpose of Data Collection

We use the information we collect for the following purposes:

1. Account management: Creating and maintaining your account, ensuring login security, and keeping your profile up to date.
2. Transaction processing: Safely completing financial transactions related to deposits and withdrawals.
3. Age and identity verification: Ensuring that only individuals aged 21 or older are using the service.
4. Fraud prevention: Detecting suspicious activity and maintaining the security of the platform.
5. Customer support: Resolving your questions and complaints quickly and effectively.
6. Responsible gaming: Identifying the risk of excessive gambling and providing necessary support.
7. Platform improvement: Analysing user experience to improve the quality and performance of the site.
8. Relevant communications: Sending important account-related notifications and updates (and promotional messages if you have given consent).

3. Data Sharing & Third Parties

ep333 never sells or rents your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

3.1 Service Provider Partners

Only the minimum information necessary to complete the task is shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer gateways), identity verification, and technical infrastructure management. These partners may not use this information for any purpose other than the one we have directed.

3.2 Legal Obligations

If required by a valid legal order from a competent authority, a court directive, or a government investigation, ep333 may be obliged to provide information in accordance with applicable law.

3.3 Fraud & Security

If money laundering, fraud, or other illegal activity is suspected, the necessary information may be shared with the relevant authorities or financial institutions.

4. Cookies & Tracking Technologies

The ep333 website uses cookies and similar technologies (such as local storage and session storage). Their purposes are:

• Essential cookies: Maintaining login sessions, storing security tokens, and ensuring the core functionality of the platform.
• Functional cookies: Remembering your preferences and settings, such as language or display preferences.
• Analytics cookies: Understanding which pages are used most and monitoring site performance.

You can control most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may affect your ability to use some core features of the platform.

5. Data Security Practices

The security of your information is ep333's top priority. We take the following technical and administrative measures:

• SSL/TLS encryption: All data transferred between your browser and our servers is protected by industry-standard SSL encryption.
• Data encryption: Stored sensitive information (such as payment details) is protected with strong encryption algorithms.
• Access controls: Only authorised personnel can access your information, and only to the extent required.
• Regular security audits: Regular internal and external security assessments are conducted to verify the protection of our systems.
• Two-factor authentication: A two-step security system to prevent unauthorised access to accounts.
• Data minimisation: We collect only the information that is genuinely necessary to provide the service.

6. Data Retention Period

We retain your personal information for as long as it is needed to manage your account or to comply with applicable legal obligations. Even after an account is closed, some information may be retained for a set period — particularly financial transaction records and documents required for dispute resolution. Once the retention period has passed, your information is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal information:

1. Right of access: The right to know what information we hold about you.
2. Right to rectification: The right to request correction or update of any information that is inaccurate or incomplete.
3. Right to erasure: The right to request deletion of your information in certain circumstances (though it may not always be possible to fully honour this request where legal obligations apply).
4. Right to restrict processing: The right to request that use of your information be limited for specific purposes.
5. Right to withdraw consent: If you have previously given consent to receive promotional communications, the right to withdraw that consent at any time.
6. Right to complain: The right to contact us if you believe your information is not being handled properly.

To exercise any of these rights, please contact our support team.

8. Protection of Minors

ep333's services are for individuals aged 21 or older only. We do not knowingly collect personal information from any minor. If we suspect that a minor has attempted to register on our platform, that account is immediately closed and the associated information is deleted.

9. Third-Party Links & Services

Our platform may have connections to various game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment processing services. These third parties have their own privacy policies and ep333 is not responsible for them. It is your responsibility to review the relevant privacy policy before using their services.

10. Changes to This Policy

ep333 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will publish the updated policy with a new date on this page and send a notification to your registered email address. Continued use of the platform after the changes will be considered acceptance of the updated policy.

11. Our Responsibility in the Event of a Data Breach

If a gap in data security occurs that may affect your rights or interests, ep333 will take steps to identify, contain, and resolve the breach as soon as possible. Affected users will be notified within a reasonable time and advised on necessary protective measures.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

We will do our best to respond to your request as quickly as possible.